Support: Widget, Appointments & KB
Chat widget & chat flow
Set up the chat bubble on your store, its welcome messages and when it shows.
Where to find it: Support > Live Chat > Store Chat WidgetOpen in Dashboard
Implementation Steps
1
Design the widget
Pick colours, AI portrait and agent photos.
2
Welcome prompts
Set timed attention messages and optional sound.
3
Display rules
Choose pages and triggers where the widget appears.
4
Chat Flow
Build guided answers before the AI or an agent replies.
5
Availability
'Online' reply times show only when a human agent is really available.
You are all set!
You have completed the setup for "Chat widget & chat flow". Need assistance? Contact our 24/7 technical team.
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